Several years ago when I was volunteering on Monday mornings at the Home Hospice office, at lunch I would grab a sandwich at Subway. Subway has sandwich specials, and Monday is its turkey and ham day. I don't like ham, so every Monday I asked the young person working behind the see-through counter to give me the special but without the ham. They would not comply. In all that time, only once or maybe twice would they do as I asked. So, each time after I paid, on the way out I would unwrap the sandwich, remove the ham and toss it into their trash can.
Last Monday, I happened to be in town so I stopped by Subway. Again, I asked the young man behind the counter if he could leave off the ham on my turkey sandwich. Cheese, yes, ham, no. He shook his head. "I can put it on the side," he said. "OK," I replied. He slipped the ham into one of their envelope-type sacks, wrapped my sandwich and put both in a plastic bag. I paid him and dropped the ham into the trash can on my way out the door.
At Subway it seems rules are rules. When those kids behind the counter are told no alternatives, that's what administration means. When a customer wants something left off their specials, that's money in corporate pockets, I would think, but no. What a waste. I couldn't help thinking about how this affects their young employees. I hope they see through this type of illogic legalism. I hope it encourages them to think for themselves. I hope it's for the better.
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